Player support

How can we help?

If you’re experiencing a problem with a Loxter Games title or need to contact the studio, send us an email with the details below.

Before you send

Include these details

Providing the following information can make a technical issue easier to understand:

  • Game name
  • Device model and operating system
  • A short, clear description of the issue
  • Screenshots, if available

Common questions

Support FAQ

How do I contact support?

Email us at support@loxtergames.com. There is no web form on this site, so your email application will handle the message.

Where can I find support for a specific game?

When a game is released, its page will include a dedicated support link if one is available. Until then, use the studio support email.

How quickly will I receive a reply?

Response times can vary. Providing the game and device details listed above helps us understand the issue more efficiently.

Where can I find a game’s privacy policy?

Each released game may have its own privacy-policy link on its game page and store listing. The general website policy is available separately.